Shipping Policy

  1. When will my order ship?
  2. Special Orders
  3. Shipping Methods
  4. Shipping Delays
  5. Order Cancellations
  6. Is there a fee for oversized shipments?
  7. How will my order ship?
  8. How will I know when the order has been shipped?
  9. Free Shipping Policy
  10. Do you ship to Canada?
  11. Backordered Items

Q: When will my order ship?

In-stock items are shipped in 1 to 2 business days. Most orders ship same day! Average ship times for in-stock items are take 1-7 business days to your residence. Standard size orders will ship UPS Ground and FedEx Ground. Out-of-stock items or items drop shipped directly from a manufacturer average 5-10 business days. Shipping times may vary based on holidays. Average time for back ordered items is 4-5 weeks. We have a dedicated team to give you the best estimates on your order. Special orders can vary from 2 days to 2 weeks. If you need assistance on an order please contact us by phone or email.

Q: Special Orders

You will be contacted if an order is considered "special order". Any product or products purchased on a special order are non refundable and not returnable. You will be provided with an estimated shipment date when you are notified of a special order. Overage time frames can range from 2 days to 6 weeks.

Q: Shipping Methods

Most items ship via FedEx and UPS delivery. Over-sized items may ship via Truck Freight. Common Carrier transportation may be required for domestic shipments which are oversized, overweight, or need some type of special handling. In these instances our delivery agent will contact you to schedule delivery. For additional details or inquiry please contact customer service at CustomerService@Bumpersuperstore.com or call us at 1-720-242-7322.

Q: Shipping Delays

Shipments can be temporarily lost by shipping companies. If this is the case, please call or email customer service and we'll follow up with the freight company. Delays can be incurred during Holidays and other delays can result due to inclement weather or "Acts of God", such as floods, snow or rain storms, etc. that impair shipping companies to ability to meet shipping requirements.

BumperSuperstore.com is not responsible for wrong address or zip code used for the shipping address. When the shipping company is unable to deliver your package and packages are returned, we will contact you via email or by phone for correct address information.

Q: Order Cancellations

BumperSuperstore.com reserves the right to cancel any order for any reason.

If you would like to cancel an order please call us to make this request. Due to the high volume of traffic, we may not see a cancellation via email. Orders that have already shipped cannot be canceled. If you request a cancellation after an order has shipped, you may choose to return the product. Please see our Return Policy for details.

Boondock orders are subject to a $100 cancellation fee once confirmed by the customer. All Boondock customers will be asked if they would like to proceed with the order before the order is placed. We do our best to make sure bumpers are shipped on time. Unfortunately, manufacturing may take extra time depending on the demand.

Ranch Hand orders cannot be cancelled for any reason once they are confirmed. All Ranch Hand customers will be asked if they would like to proceed with the order before the order is placed. Most Ranch Hand orders are in-stock however we cannot cancel back orders for any reason.

Q: Is there a fee for oversized shipments?

If an over-sized item has free shipping applied then there is no over-sized charge. If a pricing error occurs, BumperSuperstore.com does reserve the right to contact you to make a change. You may except the change or choose to cancel your order.

If an item exceeds the weight and or size requirement to meet standard shipping charges an additional freight charge or an oversized item fee may be added per BumperSuperstore.com. Items over 150 pounds by are considered by carriers as over-sized items and must be shipped via common carrier truck or air freight. An oversized "Estimate" is provided at checkout.

Contact customer service at BumperSuperstore.com via email or phone for more accurate shipping quote on oversized items. Front Bumpers and Front End Replacements are very large, heavy items and can only ship via freight (LTL). Most items with Free Shipping will ship absolutely free! This includes Go Industries and Ranch Hand grille guards and bumpers. Shipping rates are subject to change, and BumperSuperstore.com reserves the right to charge the customer, without consent, the full shipment quote.

Q: How will my order ship?

Most orders ship FedEx or UPS Ground. Larger, Heavier items may be shipped Air Freight or Truck Freight. See over-sized shipment policies for over-sized items. For orders shipping to Alaska, Hawaii or APO/FPO address please contact customer service via email or phone for more information on shipping.

Q: How will I know when the order has been shipped?

If you have provided us with an email address you will receive an order confirmation stating your order is processing. Processing means payment has been received and your order has been placed. Tracking numbers will be provided when your order ships. To inquire about an order or find your tracking number please email customerservice@bumpersuperstore.com

Q: Free Shipping Policy

BumperSuperstore.com strives to offer the most competitive pricing on all products and shipping. We offer free shipping (to the continental U.S) on over 275,000 products. Each part is clearly labeled on the product page if there is free shipping. Not all products have free shipping. Most of our products are priced so low that even with shipping charges they are still cheaper than other competitors.

Q: Do you ship to Canada?

You can place your Canadian order directly from the BumperSuperstore.com site if shipping to AB, BC, MB, NS, ON, PE QC OR SK.

Currency Conversion: All of our prices are in US Dollars, to see how that converts so you can convert to US Dollars to Canadian Dollars. Click here.

Taxes, Duties and Custom Fees: The customer is responsible for all duties, taxes and customs clearance fees. These fees will be added or adjusted to the final total following the customers purchase. BumperSuperstore.com reserves the right to charge the customers for additional taxes, duties and fees.

Free shipping only applies to continental United States. When shipping to Canada, estimated rates are given at time of checkout. Actual shipping charges may vary after actual charges have been accrued by shipping provider. BumperSuperstore.com retains the right to bill any additional charges incurred by the shipping provider.

Q: Backordered Items

Sometimes items you purchase may be on back order. You will be notified if a product is on back order via email or phone. Items that are not on back order will continue to be processed and shipped. In most cases, back ordered items are put in for processing unless notified for cancellation. Parts that are "Made-to-order" are not considered a back ordered part. "Made to order" parts may take 7 days to 6 weeks for build times. Due to high demand for Bumpers and Grille Guards, estimated ship times are "estimates". Please call if you would like an estimated ship date. We will do our best to find out manufacturing times and give you the best possible ETA's.