BumperSuperstore.com FAQ

Most in-stock items ship in 1 to 2 business days. Average ship times for in-stock bumpers are 3-10 business days via Truck Freight. Please note truck freight times can vary significantly based on location and routing. Average ship times for in-stock ground items are take 3-5 business days via UPS Ground and FedEx Ground. Out-of-stock items or items drop shipped directly from a manufacturer average 5-10 business days. Shipping times may vary based on holidays and other unexpected factors that BumperSuperstore.com is not responsible for. For backordered items, you will be contacted with a lead time. A lead time is the expected date for a product to ship. We have a dedicated team to provide you with the best possible shipping estimates on build to order and special order items. If you need assistance on an order please contact us by phone or email.

95% of bumper orders will ship via Truck Freight. Average ship times for in-stock bumpers are 3-10 business days via Truck Freight depending on location. Truck Freight items require a person to be home at the time of delivery to inspect the product. Please inspect for signs of exceptions or damage at time of delivery. If damaged, please notate on carriers Delivery Receipt, even if no exterior damage is visible, open packages and inspect for damage or shortages. Small package items will ship via FedEx Ground and/or UPS Ground delivery. For additional details or inquiry please contact customer service at [email protected] or call us at 1-720-242-7322.

One commonly overlooked service to add to shipping your freight is a truck with a lift gate service. What is a lift gate? A lift gate is a fold away metal platform that mounts to the back of a dry van trailer or a freight truck, when the lift gate is extended out from under the truck it acts as a platform to lift freight from the ground level up to the height of the bed of the trailer. This allows the freight carrier to use a pallet jack to move a palletized load from the trailer of the truck, down to the ground through the use of the lift gate, then into the business or destination of the freight. This is especially useful when the cargo or freight being transported is too heavy to be loaded or unloaded by hand.

You will be contacted if an order is considered "special order". Any product or products purchased on a special order are non refundable and not returnable. You will be provided with an estimated shipment date when you are notified of a special order.

Shipments can be temporarily lost by shipping companies. If this is the case, please call or email customer service and we'll follow up with the freight company. Delays can be incurred during Holidays and other delays can result due to inclement weather or "Acts of God", such as floods, snow or rain storms, etc. that impair shipping companies to ability to meet shipping requirements.

BumperSuperstore.com is not responsible for wrong address or zip code used for the shipping address. When the shipping company is unable to deliver your package and packages are returned, we will contact you via email or by phone for correct address information.

BumperSuperstore.com reserves the right to cancel any order for any reason.

If you would like to cancel an order please call us to make this request. Due to the high volume of traffic, we may not see a cancellation via email. Orders that have already shipped cannot be canceled. If you request a cancellation after an order has shipped, you may choose to return the product. Please see our Return Policy for details. Due to increased demand for bumpers and increased build times, manufacturers are now charging cancellation fees to cancel orders. Please note, all orders are subject to a 20% cancellation fee once confirmed by the customer. Confirmation occurs when we call or email a customer to confirm the lead time (build time) and the customer accepts this lead time either verbally or via email.

Ranch Hand orders cannot be cancelled for any reason once they are confirmed. All Ranch Hand customers will be asked if they would like to proceed with the order before the order is placed. Most Ranch Hand orders are in-stock however we cannot cancel back orders for any reason.

If an order has shipped before an item can be cancelled the customer is responsible for both original shipping and return shipping. The amount varies depending on routing and will be deducted from the total refund.

If an over-sized item has free shipping applied then there is no over-sized charge. If a pricing error occurs, BumperSuperstore.com does reserve the right to contact you to make a change. You may except the change or choose to cancel your order.

If an item exceeds the weight and or size requirement to meet standard shipping charges an additional freight charge or an oversized item fee may be added per BumperSuperstore.com. Items over 150 pounds by are considered by carriers as over-sized items and must be shipped via common carrier truck or air freight. An oversized "Estimate" is provided at checkout.

Contact customer service at BumperSuperstore.com via email or phone for more accurate shipping quote on oversized items. Front Bumpers and Front End Replacements are very large, heavy items and can only ship via freight (LTL). Most items with Free Shipping will ship absolutely free! This includes Go Industries and Ranch Hand grille guards and bumpers. Shipping rates are subject to change, and BumperSuperstore.com reserves the right to charge the customer, without consent, the full shipment quote.

Most orders ship FedEx or UPS Ground. Larger, Heavier items may be shipped Air Freight or Truck Freight. See over-sized shipment policies for over-sized items. For orders shipping to Alaska, Hawaii or APO/FPO address please contact customer service via email or phone for more information on shipping.

If you have provided us with an email address you will receive an order confirmation stating your order is processing. Processing means payment has been received and your order has been placed. Tracking numbers will be provided when your order ships. To inquire about an order or find your tracking number please email [email protected]

BumperSuperstore.com strives to offer the most competitive pricing on all products and shipping. We offer free shipping (to the continental U.S) on over 275,000 products. Each part is clearly labeled on the product page if there is free shipping. Not all products have free shipping. Most of our products are priced so low that even with shipping charges they are still cheaper than other competitors.

Sometimes items you purchase may be on back order. You will be notified if a product is on back order via email or phone. Items that are not on back order will continue to be processed and shipped. In most cases, back ordered items are put in for processing unless notified for cancellation. Parts that are "Made-to-order" are not considered a back ordered part. "Made to order" parts may take 7 days to 6 weeks for build times. Due to high demand for Bumpers and Grille Guards, estimated ship times are "estimates". Please call if you would like an estimated ship date. We will do our best to find out manufacturing times and give you the best possible ETA's.

We accept the following major credit cars: MasterCard, VISA, DISCOVER, American Express.
We accept PayPal and PayPal Credit
We accept Checks and Money Orders. When mailing in your order, please include your order number and full name. Order will not be shipped until payment clears with our bank.

We stock 95% of the items we sell. If an item is not in-stock we will do our best to get you that product in a timely fashion. A portion of the brands we carry are built to order. Once an order is placed you will be notified via email or phone contact with an estimated lead time. Please note lead times may vary depending on brand, make of vehicle and time of year.

All bumpers are designed to fit on stock, non modified trucks. If your vehicle is modified, please call us to verify fitment. Please note fitment data on the product page of the parts you are ordering for special notes.

Please contact us within 30 days of receiving your product if you would like to return an item. BumperSuperstore.com will issue a Return Authorization (RA) to you within 1-5 business days. Products returned without an RGA or RA number will not be accepted at the warehouse. Customers must adhere to the return policy in order for a product to be returned.

To read to full return policy Click Here

Buy with confidence from BumperSuperstore.com that you are received the best value online. Our competitive prices and frequent sale offers, allow for the lowest prices in the industry. You are also getting high quality customer service and joining the Bumper Superstore family with each purchase. Please email or call us if you have any questions or concerns.

When you place an order you will automatically receive an order confirmation notice via email. A tracking number will be sent when your order ships. For more information please contact [email protected]

Due to new regulations, taxes now apply to MOST states. Tax rates will be calculated based on your current state rate + local shipping zip code. This sales tax rate is calculated by the most current tax database. We do accept tax exempt forms. If you are a business or reseller, please provide us your tax exempt form and we'll gladly refund the taxes you were charged. You can email this to us at [email protected]

Yes! And it's easy, no matter how you placed your order: online, by phone, by fax or by mail! Just click on "My Account" at the top of any BumperSuperstore.com page, and log in anytime. You'll then be able to check any order number in question. Your order number is located on your emailed order confirmation notice or your shipping confirmation email. If you need further assistance finding your order number please contact us!

We place your order immediately. Please contact us immediately if you place your order incorrectly. If there is a mistake we attempt to correct this however we are not responsible for incorrectly placed orders.

At Bumper Superstore we want you to share your experience with your friends and other consumers. Please let others know your opinion about the products you've purchased. In addition to rating products on a scale from 1 to 5, you can write a product review to share with your fellow customers why you like or dislike certain products. Product reviews are easy and only takes a few minutes.

• Find the product you'd like to review, and click on "write a review" link
• Sign in to your BumperSuperstore.com account. If you are not a registered member sign up now. Go to BumperSuperstore.com click
• Rate the product with 1 to 5 stars (1 Star = poor and 5 Stars = Excellent)
• Write the product review
• Preview your review and submit

Review guidelines: Product reviews are intended to help fellow customers make informed buying decisions. When writing reviews focus on the products features and your experience with them. Provide details about why you like or dislike the product. Pretty simple right. Because this is a public site, we read all reviews before posting them. Reviews containing any of the following types of content will not be posted.

• Obscenities, discriminatory language, or other language not suitable for public forums.
• Advertisements, "Spam" content, or reference to other products, offers or websites.
• E-mail addresses, URLs, Phone numbers, Physical Addresses or other forms of contact information.
• Critical or spiteful comments on other reviews posted on the page or their authors.

Yes, if you have provided an email address we will automatically send an order confirmation e-mail to notify you that the order has been received. Once your order has shipped you will receive a shipped confirmation e-mail as well.

Protecting your information is our top priority. Your information is secured by our use of a secure server (SSL) when you place your order. Your information is encrypted by the software before it is sent to us. All access to this information is limited and protected against unauthorized use. Our secure site is recognized and certified by COMODO SSL, a leading computer network security company.

To view our full privacy policy Click Here

Protecting your information is our top priority. Your information is secured by our use of a secure server (SSL) when you place your order. Your information is encrypted by the software before it is sent to us. All access to this information is limited and protected against unauthorized use. Our secure site is recognized and certified by COMODO SSL, a leading computer network security company.

Information provided by you is transmitted to us via Secure Socket Layer (SSL) technology. All information is encrypted by the software. Once we receive your information, all access to it is limited and protected against unauthorized use. By registering prior to making a purchase on our site, you are able to transmit your credit card number/expiration date (optional) and other pertinent information for us to securely store in encrypted form. This way, when you make a future purchase you will not need to send that same sensitive information again over the Internet.

On July 26, 2024, Daystar Products International, Inc. (DPI) DBA BumperSuperstore.com entered receivership under the Arizona Superior Court, initiated by its secured lender. Despite financial difficulties, DPI continues normal operations without filing for bankruptcy or closing locations. We’re addressing challenges with product availability and are working on a strategic plan to stabilize operations, resolve backorders and refund cancelled orders based on legal obligations. We are working on a plan to allocate resources for pre-receivership and post-receivership refunds for cancellations and returns. We understand this is disappointing news, but please know that we are actively working to find a resolution that will make our customers whole. While we expect this process to take up to 90 days, the timeline may vary. We want to assure you that during and after this transition, all current contact methods—websites, and email addresses—will remain available for your support. If you have any outstanding concerns regarding refunds or products, we’re here to help and ensure you’re compensated. Your continued satisfaction is our priority.

We do our best to maintain accurate product pricing and shipping fees. Occasionally product pricing may be incorrect on our website due to pricing updates or previous sales. BumperSuperstore.com reserves the right to cancel any order for any reason. Cancelled orders may take up to 90 days to refund.