- When will my order ship?
- Shipping Methods
- What is a lift gate?
- Special Orders
- Shipping Delays
- Order Cancellations
- Is there a fee for oversized shipments?
- How will my order ship?
- How will I know when the order has been shipped?
- Free Shipping Policy
- Backordered Items
One commonly overlooked service to add to shipping your freight is a truck with a lift gate service. What is a lift gate? A lift gate is a fold away metal platform that mounts to the back of a dry van trailer or a freight truck, when the lift gate is extended out from under the truck it acts as a platform to lift freight from the ground level up to the height of the bed of the trailer. This allows the freight carrier to use a pallet jack to move a palletized load from the trailer of the truck, down to the ground through the use of the lift gate, then into the business or destination of the freight. This is especially useful when the cargo or freight being transported is too heavy to be loaded or unloaded by hand.
BumperSuperstore.com is not responsible for wrong address or zip code used for the shipping address. When the shipping company is unable to deliver your package and packages are returned, we will contact you via email or by phone for correct address information.
If you would like to cancel an order please call us to make this request. Due to the high volume of traffic, we may not see a cancellation via email. Orders that have already shipped cannot be canceled. If you request a cancellation after an order has shipped, you may choose to return the product. Please see our Return Policy for details. Due to increased demand for bumpers and increased build times, manufacturers are now charging cancellation fees to cancel orders. Please note, all orders are subject to a 20% cancellation fee once confirmed by the customer. Confirmation occurs when we call or email a customer to confirm the lead time (build time) and the customer accepts this lead time either verbally or via email.
Ranch Hand orders cannot be cancelled for any reason once they are confirmed. All Ranch Hand customers will be asked if they would like to proceed with the order before the order is placed. Most Ranch Hand orders are in-stock however we cannot cancel back orders for any reason.
If an order has shipped before an item can be cancelled the customer is responsible for both original shipping and return shipping. The amount varies depending on routing and will be deducted from the total refund.
If an item exceeds the weight and or size requirement to meet standard shipping charges an additional freight charge or an oversized item fee may be added per BumperSuperstore.com. Items over 150 pounds by are considered by carriers as over-sized items and must be shipped via common carrier truck or air freight. An oversized "Estimate" is provided at checkout.
Contact customer service at BumperSuperstore.com via email or phone for more accurate shipping quote on oversized items. Front Bumpers and Front End Replacements are very large, heavy items and can only ship via freight (LTL). Most items with Free Shipping will ship absolutely free! This includes Go Industries and Ranch Hand grille guards and bumpers. Shipping rates are subject to change, and BumperSuperstore.com reserves the right to charge the customer, without consent, the full shipment quote.