Our goal is to make sure all items arrive in new condition. On occasion, items may be damaged while in transit by third party freight companies. When this occurs, it's our mission to make sure the issue is resolved in a timely manner and to the customers best interest. Please take the following steps when receiving your order:
1) Please open all packages and notate all items are in new condition upon receiving them.
2) If damage exists please take pictures to verify how it arrived at your location.
3) If you choose to refuse the freight please notify us at 720-895-1744.
4) Please verify you have ordered the correct part and have received the correct part number.
Please note: If a part is mounted or modified, the part is no longer returnable. Both manufacturers, distributors, and BumperSuperstore.com are no longer responsible for the part as the part can no longer be resold. Bumpersuperstore.com reserves the right to refuse credit on all parts that have been installed and are attempted to be returned.
Please make sure you double check the part number and vehicle fitment when ordering and review your confirmation email. If the customer orders the incorrect part they are responsible for shipping the product back to the warehouse the product was originally shipped from. Also, the end customer will not be refunded for original cost of shipping. In good faith, we will do the best we can to make sure the end customer has the best rates to get the product back to us. Tracking numbers will be provided when available. If you have questions about vehicle fitment, please email or call us at 1-720-895-1744. We are more than happy to help our customers find the exact part they need.
Free shipping items apply to MOST continental United States locations. Free shipping does not apply to Hawaii, Alaska, Puerto Rico or international orders. You will be contacted after the order is placed with an accurate quote to these locations. You can also call for a shipping quote before your order is placed. Truck freight deliveries to some regions of Washington, New York, Virginia, North-South Dakota, Montana, Oregon, Idaho, Wyoming & California or rural locations are considered high cost delivery areas by freight carriers and you may be contacted regarding a freight surcharge. Transit time estimates are not guaranteed. For questions, please call us at 1-720-895-1744.
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