Backwoods BWMS3S-103UUFFB Front Bumper for Mercedes Sprinter 2019-2023

How will this product be delivered?

This product is oversized and will be delivered via Truck Freight. This product does NOT ship via FedEx or UPS ground.

What is Truck Freight shipping?

It's just that. The item is loaded on a pallet or into a secure shipping box, wrapped tightly and loaded on box truck or semi-truck and delivered to your location.

What is a box Truck?

A Box Truck is smaller than a semi-truck but large enough to deliver goods. A good comparison is a truck that's used to deliver a couch or refrigerator.

Do I need to be available to receive the product?

Yes. It's just like having a refrigerator or washer/dryer delivered to your house. The driver will unload the product in your driveway or as close to your house as they can get.

Should I have this product delivered to a shop or installer?

It depends! If you think you can install the product on your vehicle, then shipping to your house is ok. Keep in mind, these bumpers are very heavy. Most bumpers weight between 85 and 350 pounds. You will need help. It's always preferred to ship to an installer who will have a fork lift to unload the product.

Do you charge shipping on orders?

The cost to ship a bumper has more than tripled from 2019 to 2023. Our goal is to be as transparent with you as we can. In 2019, the average cost to ship a bumper was $150. In 2023, the average cost to ship a bumper is $375. This means we're making significantly less money and still providing the same quality service.

How long will it take to receive my order

The availability of each product is listed on the product page. In general, these are accurate and based off our warehouse availability or manufacturer lead time.

Why should I purchase from you versus directly with the manufacturer?

Great question! This answer applies to "Built to order" parts that we don't have in-stock. You're going to save both time and money. We have great relationships with each manufacturer that we carry. So in general you're working with an extension of their company. Our prices are generally cheaper and we have processes to check on your "Built to Order" item based on lead times they provide. There's little need for you to call us. We'll make sure you're informed when your order is built and ready to ship.

How do returns work on oversized products like bumpers?

Returns are rare but they do happen. Our return rate is less than 2%, meaning we have a 98% customer success rate! We accept returns on damaged items with a valid Return Authorization Number or a RMA number. We will refund the full amount minus the shipping costs for the return and a 20% restocking fee. Please email us at [email protected] with your order number and a photo of the item’s condition. Our goal is to work toward a satisfactory solution.